Who is responsible for your information?
RAL Electrical is responsible for the personal information it receives. Questions about this notice can be sent to info@ral-electrical.co.uk or raised by calling 07841 473 871.
Information we collect
This may include your name, telephone number, email address, town or postcode, property or job details, correspondence and information needed to prepare a quotation or provide electrical services.
How the information is used
Information is used to respond to enquiries, arrange visits, prepare quotations, carry out requested work, communicate about that work and maintain appropriate business and safety records. It is processed where necessary to take steps at your request before providing a service and for RAL Electrical’s legitimate interests in responding to customers and operating the business.
Sharing and storage
Personal information is not sold. It may be handled by service providers used to operate the website, deliver enquiry emails or maintain business systems, and by professional or public authorities where required by law. Website enquiries are transmitted using an external form-delivery service.
How long information is kept
General enquiries that do not become customer work will normally be kept for no longer than 24 months after the last contact. Information connected with completed work, certification, accounts or legal obligations may be retained for longer where reasonably necessary or required by law.
Your rights
You may ask for access to your personal information, correction of inaccurate information, deletion where appropriate, restriction of processing or object to certain uses. You also have the right to complain to the UK Information Commissioner’s Office if you are concerned about how your information has been handled.
Updates
This notice was last updated on 3 October 2026 and may be revised when the website or business processes change.